Luxury Casino Privacy Policy

At Luxury Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Luxury Online Casino Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data. By registering for a Luxury account or using the Luxury casino app, you agree to the practices described in this policy.

Luxury Casino is owned and operated by Apollo Entertainment Limited (C45483), 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta, and forms part of the Casino Rewards network. We operate under an Internet Gaming Operator licence issued by the Alcohol and Gaming Commission of Ontario (AGCO), pursuant to an agreement with iGaming Ontario. Our services are provided exclusively to players physically located in Ontario, Canada, and this policy is designed to comply with applicable Ontario and Canadian privacy legislation.

Information We Collect

When you complete Luxury casino register steps, use the Luxury casino online login, or interact with our services, we collect several categories of personal information necessary to verify your identity, process transactions, and provide you with a safe gaming environment.

• We collect registration details such as your full name, date of birth, home address, email address, and phone number when you create a Luxury account.
• We gather identity verification documents, including government-issued identification, proof of address, and payment method verification, to confirm you are at least 19 years of age and physically located within Ontario.
• We record financial information related to your Luxury deposit and Luxury withdrawal activity, including payment card details, e-wallet information, and bank account details used through Interac, Direct Bank Transfer, or CAD EFT / eCheck.
• We track your gaming activity, including games played, wagers placed, bonus usage, and loyalty points earned through our Casino Rewards VIP loyalty programme.
• We log technical data such as your IP address, device type, browser information, and geolocation data, which we use to confirm your location and prevent unauthorized access from outside Ontario.
• We collect communications you send us through live chat, email, or when you contact support@crhelpdesk.com or complaints@crhelpdesk.com.

Cookies and Similar Technologies

We use cookies and similar tracking technologies across our website and the Luxury casino app to remember your preferences, keep you securely logged in, and analyze how you use our platform. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to access the Luxury casino online login or use certain features of our site.

How We Use Your Information

We use the personal data we collect for legitimate business purposes connected to operating Luxury Casino safely and in compliance with our licensing obligations.

• We use your information to verify your identity, confirm your age, and ensure you are physically located in Ontario before allowing access to real-money play.
• We process your data to manage deposits, withdrawals, and to apply any Luxury casino bonus, Luxury no deposit bonus, or Luxury casino no deposit bonus offers to your account correctly.
• We use gameplay data to administer our loyalty programme, calculate VIP status levels, and manage entries into the Time Of Your Life Sweepstakes and VIP Lucky Jackpot.
• We rely on your contact details to send account notifications, respond to support requests, and communicate important updates about our terms or your account status.
• We analyze aggregated data to improve our game selection, optimize the Luxury app experience, and detect irregular play or fraudulent activity.
• We share information with responsible-gaming systems linked to your Global Account, ensuring that deposit limits, loss limits, and self-exclusion settings apply consistently across Apollo-managed brands in Ontario.

Legal Basis for Processing

We process your personal data based on the necessity of performing our contract with you, complying with our regulatory obligations under our AGCO licence, and pursuing legitimate interests such as fraud prevention and service improvement. Where required, we also rely on your consent, which you may withdraw at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who help us operate Luxury Casino effectively.

• We share data with payment processors handling Visa, Mastercard, e-wallets, and Direct Bank Transfer transactions to complete your Luxury deposit or withdrawal requests.
• We share information with regulatory bodies, including the AGCO and iGaming Ontario, as required by law or when resolving disputes.
• We work with identity verification providers to confirm your age and location before granting access to our Luxury slots, Luxury live casino, and other game types.
• We may disclose data to law enforcement agencies when legally required to do so.
• We share information across Casino Rewards network brands solely for the purposes of maintaining your Global Account and enforcing shared responsible-gaming settings.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our regulatory and legal obligations under Ontario gaming law. Once retention periods expire, we securely delete or anonymize your information.

Your Privacy Rights

We recognize that you have rights regarding your personal data, and we make it straightforward for you to exercise them.

• You have the right to request access to the personal information we hold about you.
• You may ask us to correct inaccurate or incomplete data associated with your account.
• You can request that we delete your data, subject to our legal and regulatory retention requirements.
• You may object to certain types of processing, including direct marketing communications.
• You have the right to withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at support@crhelpdesk.com. If you have concerns that remain unresolved, you may escalate your complaint to complaints@crhelpdesk.com, and unresolved disputes may ultimately be referred to iGaming Ontario.

Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal and financial data from unauthorized access, loss, or misuse. Whether you access our platform via download Luxury casino software on desktop or through the Luxury casino app on mobile, we apply the same rigorous security standards to safeguard your information.

Children's Privacy

Our services are strictly intended for individuals aged 19 and over who are physically located in Ontario. We do not knowingly collect personal information from minors, and we take immediate action to close any account found to belong to an underage individual.

International Data Transfers

As part of the Casino Rewards network operated by Apollo Entertainment Limited in Malta, certain data may be processed outside Canada. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Luxury Online Casino Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our team via live chat, available 24/7, or by email at support@crhelpdesk.com. For payment-related privacy questions, you can also contact banking@casinorewards.com. We are here to help ensure your experience with Luxury Casino remains secure, transparent, and enjoyable.