Responsible Gaming at Luxury
At Luxury Casino, we believe that gaming should always remain an enjoyable form of entertainment, never a source of financial or emotional strain. As an Ontario-licensed operator working pursuant to an agreement with iGaming Ontario, we are fully committed to promoting safer gambling practices across every product we offer, from our Luxury Casino slots to our Luxury live casino tables. This page explains the tools, resources and safeguards we have put in place to help you stay in control whenever you play at Luxury Casino online.
Our Commitment to Responsible Gaming
We recognise that for the vast majority of our players, gaming at Luxury Casino is simply a fun way to spend leisure time. However, we also understand that for a small number of people, gambling can become problematic. That is why we have built responsible gaming principles into every stage of the player journey, from Luxury registration through to ongoing account management. Our goal is to ensure that everyone who accesses the Luxury casino app, downloads Luxury casino software, or logs in via Luxury casino online login does so with the tools they need to gamble safely.
Age Verification and Eligibility
We only allow players who are at least 19 years of age and physically located within the province of Ontario to open an account with us. During Luxury register, we verify identity and location to ensure compliance with Ontario law. Wagering from outside Ontario voids winnings and suspends the account, and we strictly prohibit the use of VPNs or any IP-augmenting software to access Luxury casino from outside the province. Any winnings obtained through such prohibited methods will be confiscated.
Tools to Help You Stay in Control
We provide a comprehensive suite of account-management tools designed to give you full control over your gaming activity. These tools are available directly through your account settings after Luxury casino login and apply consistently across every sub-account linked to your Global Account, so your responsible-gaming settings, deposit limits and loss limits carry over across Apollo-managed brands in Ontario.
- We allow you to set daily, weekly or monthly deposit limits to manage how much money you commit to Luxury casino
- We offer loss limits so you can cap the amount you are willing to lose over a set period
- We provide session time reminders to help you track how long you have been playing
- We enable wagering limits to help you control your total stake activity
- We offer a self-exclusion option for players who wish to take a break from Luxury Casino for a defined or indefinite period
- We support cooling-off periods for players who need a short pause without fully closing their account
Setting or Adjusting Your Limits
You can request a limit at any time by contacting our support team or adjusting your preferences in your account dashboard. We apply increases to deposit or loss limits only after a short waiting period, giving you time to reconsider the decision. Decreases, however, take effect immediately, reflecting our priority on player protection over convenience. Our team reviews every request carefully to ensure that our responsible gaming framework remains effective and consistent.
Self-Exclusion and Account Closure
We take self-exclusion requests seriously and process them promptly once received. If you choose to self-exclude from Luxury Casino, we will suspend your account for the requested duration and remove you from all promotional communications, including any Luxury Casino bonus, Luxury casino no deposit bonus, or Luxury bonus code offers. During the self-exclusion period, we will not permit you to reopen your account, and we will decline any new registration attempts linked to your identity or household. Because your Global Account is shared across Apollo-managed brands operating in Ontario, self-exclusion settings apply network-wide, not just to a single brand.
Permanent Account Closure
If you decide that you no longer wish to play at Luxury Casino, we allow you to close your account permanently at any time. Simply contact our support team via live chat or email, and we will process your closure request without unnecessary delay. Any pending withdrawals will still be processed in line with our standard payment timelines even after closure is requested.
Recognising the Signs of Problem Gambling
We encourage all players to remain aware of the warning signs that gambling may be becoming a problem. These signs can include spending more money or time on Luxury Casino than intended, chasing losses, neglecting personal or financial responsibilities, or feeling anxious when not playing. If any of these signs sound familiar, we strongly recommend reaching out to our support team or one of the independent organisations listed below for confidential guidance.
External Support Organisations
While we provide internal tools to support safer gambling, we also recommend independent resources that specialise in gambling addiction support. These organisations operate separately from Luxury Casino and can provide confidential counselling, helplines and self-assessment tools:
- ConnexOntario - a free, confidential service offering information and referrals for problem gambling support in Ontario
- Gamblers Anonymous - a peer support network for individuals affected by gambling
- GameSense Ontario - a responsible gambling education initiative
- National Council on Problem Gambling - resources and helplines for those affected by gambling-related harm
Protecting Minors and Vulnerable Players
We do not permit anyone under the age of 19 to register or play at Luxury Casino under any circumstances. We recommend that parents and guardians use device-level parental control software to prevent minors from accessing gambling websites, including the Luxury casino app or any platform where you can download Luxury casino software. If we become aware that a minor has accessed an account, we will immediately suspend the account and void any associated activity.
Protecting Vulnerable Individuals
We are also mindful of players who may be vulnerable due to financial hardship, mental health difficulties, or other personal circumstances. If you believe you or someone you know may be at risk, we encourage you to make use of our self-exclusion tools or contact our support team, who can guide you toward appropriate resources and account adjustments.
Responsible Marketing Practices
We design our promotional offers, including Luxury free spins, Luxury promo code campaigns, and welcome bonus structures, to be transparent and fair. We do not target self-excluded players with marketing communications, and we clearly disclose wagering requirements and terms attached to every Luxury bonus. Our promotions are limited to one per person, household, address, email, financial account, IP address or shared network, helping to prevent excessive or repeated bonus claiming that could encourage unhealthy play patterns.
Getting in Touch
If you have questions about our responsible gaming tools, need help setting limits, or want to discuss self-exclusion options, our support team is available 24/7 via live chat, with email responses provided within 48 hours. You can reach us at support@crhelpdesk.com, or for escalated concerns, at complaints@crhelpdesk.com. We are here to help you enjoy Luxury Casino safely, whether you access our platform via desktop, access Luxury casino app on mobile, or play directly through Luxury Casino login on your browser.
We remain committed to reviewing and improving our responsible gaming measures on an ongoing basis, ensuring that every player who chooses Luxury Casino can do so with confidence, transparency and control.
Content updated: September 22, 2026